Abstract

This qualitative study explored the strategies for conflict resolution in government and private educational sectors in Pakistan. The sample of ten participants (i.e., six females and four males) were selected through convenient sampling. The participants were selected from various cities (i.e., Gujrat, Wazirabad, Jalalpur Jattan) of central Punjab Pakistan. Semi-structured interviews were conducted with the help of interview guide. The results were analyzed by using thematic analysis by (Braun & Clarke, 2006). There were three main themes were ‘emerging reaction to controversy, aspiration and intent, and dispute resolution’. The findings highlighted the importance of communication, listening, and considering alternative viewpoints in conflict resolution. The study provides valuable insights into the various factors contributing to workplace conflicts and emphasizes the importance of effective conflict management. Communication breakdowns, bullying or harassment, resource constraints, ambiguity in job roles, and a lack of teamwork are indeed common triggers for conflicts in many workplaces. Recognizing and addressing these issues can not only diffuse conflicts but also foster a more positive and productive work environment. In conclusion, by promoting understanding, collaboration, and proactive solutions, organizations can not only mitigate conflicts but also harness them as opportunities for growth and innovation. This study serves as a reminder of the significance of addressing conflicts promptly and strategically in fostering a healthy and thriving workplace culture.