Abstract

In the dynamic landscape of modern organizations, effective communication and Human Resource Management (HRM) are pivotal for fostering organizational efficiency, collaboration, and sustainable growth. This research paper delves into the integration of intelligent communication terminals with an evolved Human Resource Management (HRM) framework, bolstered by augmented analytics. The study explores the synergistic relationship between these components and their collective impact on organizational processes and outcomes. The paper begins by contextualizing the challenges faced by contemporary organizations in maintaining seamless communication and optimizing HRM practices. It highlights the limitations of conventional communication tools and HRM approaches in meeting the demands of today's rapidly evolving business environment. Building upon this foundation, the paper introduces the concept of intelligent communication terminals and augmented analytics, elucidating their individual functionalities and potential contributions to HRM. Drawing on an extensive review of existing literature, the research articulates the theoretical underpinnings of the proposed synergy. It underscores the role of intelligent communication terminals in facilitating real-time, context-aware communication while enhancing employee engagement and collaboration. Simultaneously, the incorporation of augmented analytics within the HRM framework is explored, emphasizing its capacity to unearth actionable insights from vast HR datasets, thereby enabling data-driven decision-making and predictive modelling. The empirical aspect of the study is buttressed by a mixedmethods research design, involving both qualitative and quantitative data collection methods. Through interviews, surveys, and case studies, the research examines the practical implications of deploying intelligent communication terminals within organizations. Additionally, the impact of augmented analytics on HRM processes, including talent acquisition, performance assessment, and employee development, is rigorously assessed. The findings of the study illuminate the transformative potential of the proposed synergy. Enhanced communication facilitated by intelligent terminals leads to improved interdepartmental collaboration, reduced communication latency, and enriched organizational knowledge sharing. The integration of augmented analytics amplifies the precision of HRM practices, enabling predictive workforce planning, effective talent management, and proactive identification of performance trends. The paper concludes by presenting a comprehensive model for the integration of intelligent communication terminals and augmented analytics within HRM frameworks. This model serves as a roadmap for organizations aspiring to harness the advantages of advanced communication technologies and data analytics for bolstering their HRM practices. The implications for organizational efficiency, employee satisfaction, and competitive advantage are underscored. This paper proposes the integration of an Intelligent Communication Terminal (ICT) into the development of a Human Resource Management (HRM) model, enhancing communication, collaboration, and data-driven decision-making. The ICT acts as a centralized hub for seamless employee interaction, while advanced analytics provide valuable insights for strategic HR planning. This approach fosters an agile and efficient HRM framework, improving organizational productivity and employee satisfaction. In sum, this research paper contributes to the scholarly discourse on the convergence of intelligent communication technology and HRM, underscoring the imperative of adopting innovative approaches in the face of evolving business paradigms. The synthesis of theoretical insights, empirical evidence, and practical implications offers a holistic understanding of how organizations can optimize their HRM endeavours through the synergistic interplay of sophisticated communication terminals and augmented analytics.