Six Sigma application in the Jordanian industrial companies and its critical success factors: an exploratory study

Abstract

This research purpose to explore and analyze the reality of applying the Six Sigma (SS) process within the Jordanian Industrial Corporate Sector, as well as determining critical success factors. A core problem which has already been identified is the gap between the practical aspects of SS and required technical and theoretical processes. Using an analytical technique, a questionnaire for data collection was developed and a number of interviews conducted to provide data for the analysis, with the intention of determining and understanding the critical success factors. This process enabled the researcher to develop the steps required to ensure both the theoretical and practical aspects of the situation were taken into consideration; the ensuing proposal was then reviewed by the stakeholders This study proposes a series of phases which could be used by managers and technicians to adapt the SS process for use within an Arab business environment, but particularly within Jordan.