The Challenges and Obstacles of Implementing Quality and Development Programs At Jordanian Business Companies: A Field Study

Abstract

The study is aimed to clarify the challenges and obstacles (C&O) of implementing Quality and Development (Q&D) programs at Jordanian business institutions. Quality programs are the major driver of today’s business environment to accomplish business goals. The Q&D programs affected customers, organizations, and society at large. The researchers used a descriptive statistical analysis to analyze the randomly collected data from a sample of various businesses in Amman Governance area. A survey was prepared, tested and distributed to collect needed data. A total of 1275 surveys were used to solve the study problem of the expected influence of C&O on implementing Q&D at Jordanian business companies. The analysis of the study found that the success of implementing quality programs depends heavily on showing interest in the C&O that will hinder the implantation in order to overcome such difficulties. The study showed that the lacks of motivation, commitment, concentration, communication, resources, information, and executive support are the major C&O hindering the success of implementing quality programs. Meanwhile, the study showed that companies who attained or seeking quality certification are in a better position to overcome the difficulties of implementing quality programs. Employees also play a major role in overcoming such difficulties depending on the training and development provided by their institutions. Finally, quality programs are essential to the success of businesses in satisfying their customers, improving labor abilities and skills, increase their market share, and eventually increase profits.