The Lecturer Quality in an Online Learning Towards Higher Education Student Satisfaction Post Covid-19

Abstract

Aiming at exploring the quality of e-learning systems and lecturer’s online learning in the Faculty of Tarbiyah and Teacher Training, this research analyzes factors affecting student satisfaction and benefits they got by employing the model of information system of DeLone and McLean. The data were collected through an online survey using Google Forms targeting 432 respondents. They consisted of students and lecturers who were active during the odd semester from August to October 2022. SEM Partial Least Square was used to analyze the data. The research showed that the quality of e-learning system positively affects learning experience, but not student satisfaction. The quality of lecturer’s online learning influences student satisfaction and benefits them more than the quality of e-learning system itself. So, from the implementation of online learning model in the said faculty, the quality of e-learning/LMS affects the quality of online learning and the lecturer quality who implemented online learning influences positively and significantly on the improvement of student satisfaction and benefits. This research is influential in enhancing the quality of e-learning system synergized with the enhancement of quality and capacity of lecturer’s skills in a hybrid-based learning or blended learning in Indonesian Islamic Higher Education Institution post Covid-19.