Impact of Conflict Management on Employee Retention and Engagement: A Systematic Review.
Keywords:
Systematic review, conflict management, employee retention, employee engagement, workplace conflictAbstract
Organizations understand that maintaining employee engagement and retention are essential to their success in the dynamic and competitive business world of today. Conflict can increase employee engagement and retention when it is handled productively. This systematic review aims to explore the crucial impact of conflict management on employee retention and engagement. The systematic searches across several academic databases including Science Direct, Google scholar, World of Science (WoS) Journal, SAGE Journals, and Education Resources Information Centre (ERIC) were used to search from 1978 to 2023 research based articles in English language only which is understandable to the researchers. Total 98 research papers were selected than 59 articles were deleted after screening process 39 articles included according to predetermined inclusion and exclusion criteria. These articles were intensively studied to find the impact of conflict management. Result of this review shows that conflict management have positive impact on employee retention and engagement.