EXPLORING WORK CONDITIONS OF POSTGRADUATE RESIDENT DOCTORS: A QUALITATIVE CASE STUDY OF TERTIARY CARE HOSPITALS OF PAKISTAN

Abstract

This study focused on exploring the complex relationships between work conditions, achievement motivation, work-life balance, burnout and quality of healthcare (both doctors’ and patients’ perspective). The study aimed at exploring the negative impacts of unfavorable working conditions on healthcare service delivery, job satisfaction, and overall residency program of the postgraduate resident doctors, offering guidance for strategies of improvement. The difficulties postgraduate resident doctors face, such as unfavorable working conditions, a communication gap, low motivation for performance, burnout, and problems with work-life balance, have an effect on their personal, social and professional life. Improvement of healthcare delivery and safeguarding the health of patients and medical personnel depends on addressing these issues. Psychological safety in the workplace encourages candid dialogue and teamwork, enabling staff members to openly exchange creative ideas and settle disputes amicably. The study employed mixed-method approach using survey questionnaire for quantitative and interviews and Focus Group Discussions for qualitative analysis. The results of the study showed significant impact of achievement motivation, burnout on working condition and quality of healthcare. In order to improve patient outcomes, the guidelines place a strong emphasis on favorable work conditions and good communication skills.