Model of Implementing Patient Safety Based on Strengthening Motivation and Work Satisfaction of Nurses in Sembiring General Hospital in Deli Serdang District

Abstract

Patient safety is the foundation of good healthcare, and patient satisfaction is influenced by the nurse's attitude and care. In this situation, the nurse's activity is one of the six patient safety standards. This study created a paradigm to increase patient safety at Sembiring General Hospital in Deli Serdang Regency by motivating and gratifying nurses. Explanatory quantitative research was conducted with the aid of questionnaires. This study recruited 175 participants based on inclusion and exclusion criteria. Questionnaires are used. SEM-PLS was used to examine the study data. According to the findings, motivation has a favourable and significant impact on job satisfaction and patient safety. The indirect effect of motivation on patient safety via satisfaction is neither beneficial nor significant. This study discovered an essential relationship between motivation, nurse job satisfaction, and patient safety implementation. Motivation does not influence patient safety indirectly through satisfaction. Suggestions for health workers, particularly nurses, to increase their sense of responsibility and knowledge about implementing patient safety goals on an ongoing basis by attending series of trainings, seminars, or workshops so that patient safety can be applied more optimally and services that are safe and meet patient safety target standards are created.