Management Skills of Civil Servants at the Tacna Regional Government Headquarters

Abstract

The general objective is to analyze the managerial skills that most characterize the staff at the headquarters of the Regiona l Government of Tacna; for which the type of research is applied, since a skills model was used, being the design non-experimental, the data obtained by cross-section, concerning the sample is 174 workers, the technique used the survey, the instrument considered is the questionnaire. The results show that 65.5% of the workers perceive the personal skills that characterize the employees to be at a regular level, the most outstanding indicators being “Stress management” and “Decision-making and problem-solving”; 73.6% perceive the social skills at a regular level, the most outstanding indicators being “Assertiveness” and “Teamwork”; 74.7% consider the management skills at a regular level, where the most outstanding indicators are “Coaching” and “Motivation”; and 71.3% perceive the managerial skills for public management that characterize the employees at a regular level, the most outstanding dimension being “Personal skills”. It was concluded that there is a positive and significant correlation between the indicators: Assertiveness, teamwork and conflict resolution (Social level skills) and coaching and talent management (Management level skills), with the rest of the indicators considered in the analysis.