Documentary analysis through data mining on Corporate Social Responsibility in Financial Institutions

Abstract

Corporate Social Responsibility (CSR) is an approach that companies voluntarily adopt to integrate social, environmental and ethical considerations into their business operations and interactions with stakeholders. This study examines Corporate Social Responsibility (CSR) in financial institutions using data mining. A comprehensive review of scientific literature was conducted using QDAMiner software. The result is three main categories: CSR policies and strategies in financial institutions, Transparency and accountability, and Participation in economic development. Concluding that CSR in financial institutions is of importance, with a positive relationship between it and financial performance. Transparency, accountability and effective communication are essential, so implementing policies to promote sustainable practices and participate in socio-economic development are key.