A Study of Employees’ Emotional Intelligence and Its Impact on Work–Life Balance and Work Performance in the Telecom, Banking, and Insurance Sector of Oman

Abstract

Introduction: This study aims to investigate the impact of emotional intelligence (EI) on the work–life balance (WLB) and work performance (WP) of employees in the telecom, banking, and insurance sector of Oman. Method: Goleman’s five-dimension EI model—which consists of self-awareness, managing emotions, self-motivation, empathy, and social skill—was used to develop the questionnaire. The study population is made up of employees working in Oman’s banking, insurance, and telecom industries. A total of 365 respondents were surveyed and comprised the sample size of this study. Data was gathered using the random sample technique, processed using the Amos 20 version of the SPSS application, and then analyzed using a range of descriptive and inferential statistical tools. Results: The result shows that the employees’ EI was above average and that their WLB and WP were found to be significantly correlated with their EI. Conclusion: The researchers concluded that WP and WLB are influenced by high EI and suggested that managers should attempt to foster EI among their staff to help them manage WLB and maintain good WP. Readers can learn about the EI, WLB, and WP of employees in the banking, insurance, and telecom sectors in Oman through this study as well as the correlations among these variables.